Ordering & Delivery

Delivery

We offer a same-day delivery service in Vilnius Old town only in a zone of 3 km maximum from our shopSame-day delivery in Vilnius varies depending on distance from our shop and costs 5.89 euro.
National delivery outside Vilnius costs 10.89 euro for orders without cheese and alcohol and 13.67 euro for orders with cheese and alcohol*. For any questions or details please contact us by e-mail contact@lapetitefrance.lt or on +370 695 49 505. 
*Not available on winter season

Quality, Cutting and Weights

Cutting cheese accurately to a given weight is a real art. We don't use machines to cut the cheese - it is all done by hand. We always endeavour to get as close to the quantity ordered as possible, if we go "under" on one item we aim to make up for it on another. The same is true of individual cheeses, being handmade again the weights are approximate. One "whole truckle" described as 1.8kg will be different to another and could be slightly more or less than that.

Payment

We accept payment online by Visa, MasterCard, SEB, Swedbank, Luminor and Paysera. Your payment is processed via a fully authorised Payment Services Provider (Paysera) which ensures that all your information remains totally confidential. Payment is taken as you place your order and if the payment does not authorise successfully, your order will not be successfully processed. Please check that you receive not only a confirmation of your order but also a confirmation of your payment by email. If you have not received one of these your order may not have been placed successfully.

Refund

We don’t accept returns of perishable goods but will always seek to address any concerns you have about your order and find a suitable solution.

Should there be a quality concern surrounding the products you’ve received, we may ask you to send photos to help us better understand and resolve the issue. You can always contact us for any return question at contact@lapetitefrance.lt.